~ 72% Percentage of consumers who rank provider reputation & personal experience as the most important factors in health care provider selection.
~ 8% Percentage of consumers that rank price as the most important factor in health care provider selection.
~ 66% Percentage of consumers who became satisfied with their patient experience when frustration was acknowledged.
~ 34% Percentage of consumers who are willing to change health care providers if they are offered an “ideal” patient experience.
It doesn't matter how many customers you are getting per day or how many networking events you are going to for new customers. It won't make any sense until your customer experience is not more than just good. Remember this a new good customer experience brings 10 new customers and this is human nature because human-like to share things which they love.
"1 good customer experience = 10 new good customers"
I have seen some of the chiropractic clinics that are just terrible, the staff is unmotivated and uneducated. There is no enthusiasm at all. How in this world you think someone will like you when you are just terrible in customer experience. There is no chance. So I was collecting information all around the internet for how any chiropractor can learn the importance and benefits of customer experience and how someone can learn in steps how to bring customer experience that people talk about. I found a great article that is written by "Ontario chiropractic association " about customer experience. I am sharing this link so that you can learn about customer experience role in chiropractic firm.